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Xavier Gifts

 

 

 

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Home |Irish Gifts & Imports | Gift Baskets | Personalized Gifts

 


Policy and Procedure
Our Company Policy and Porcedures

Our Company Policy
Our mission is simple and precise; provide our customers with the products and customer service that will redefine their expectations of shopping online. You have our best attention at all times. Our primary goal is to provide you a pleasurable shopping experience. We believe that customer loyalty is earned and should never be taken for granted. As a company, we are committed to achieving that goal.

Xaviergifts.com and Information Collection
Our website(s) collect only the information necessary to process and collect payment for the order. We collect sufficient information to obtain payment authorization and funds from the buyers credit card company, to communicate via email and to arrange for delivery to the designated recipient. We may require phone numbers for both purchaser and recipient to insure that we can resolve delivery issues in a timely manner.

We respect your privacy and Xaviergifts.com will never release or sell any information about you to third parties. Feel free to contact us during business hours at 1-800-786-1070, or by using the form on our Customer Service Page with any questions or concerns involving our products, services, and/or information.

Xaviergifts.com and Security
Our website uses SSL, 128 Bit encryption technology to transmit your order data. An SSL, or Secure Sockets Layer, is a protocol developed for transmitting private documents via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message.  This feature 'scrambles' your credit card and personal information during the brief seconds that it takes to transmit it from your web browser to our servers. When it arrives at our server it is 'unscrambled' and processed. This method of transferring customer and financial information is the most common method of transmission on the Internet.

Payment
We accept the following credit cards: American Express, Visa, MasterCard, and Discover Card. Your credit card will be charged at the point of purchase online.

Checks and Money Orders
Checks, Money Orders and lay-away orders are gladly accepted.  We will accept your order by telephone, mail, fax or e-mail.  Please call 1-800-786-1070 to order by phone, or fax your order to 1-888-890-0521.  Use the link below to print our Order Form for fax and mail in orders.  Layaway orders will insure availability of your product.  Please call us for details on our layaway procedure. 

Click here to print our mail in order form.

We accept Gift Cards!  If you would like to purchase your order with a Visa, Mastercard, Discover, or American Express Gift Card, we will gladly accept your payment.  Upon checkout, please enter your gift card number as you would if you were using a credit card.  Your order should process immediately.  In the event there is a problem with your payment, please call us at 1-800-786-1070.  We will be happy to assist you.

Our Guarantee
 We want you to be happy.   If our  merchandise is defective in any way, or if for any reason you are not satisfied, you may return your merchandise in its original condition to Xaviergifts.com. Please be assured that we will assist you in any way possible to resolve any issues you have with our merchandise.

Our Return Policy and Procedure

Please read the following information carefully to determine how to return merchandise to our store.
Your complete satisfaction is guaranteed. Every product we ship is warranted to have the look and value represented on our web site. If you or your gift recipient are not completely satisfied with the quality of the delivered product or if it was damaged in transit, it will be replaced. In some cases, we will offer a partial credit or full refund. When a full refund is warranted, we may at our discretion, ask that the item be returned. We will issue a full refund, credit or exchange including shipping charges if the return is due to our error. Customers will incur shipping charges for items that are returned for a full refund when the item was shipped to the customer for free.  Please return defective merchandise by way of UPS or Parcel Post.  Please call us with any questions or concerns regarding your order or to return an item that you are not satisfied with.  1-800-786-1070

**Please note:  Many of our products ship for free.  Customers will incur a shipping charge when a  full refund is issued for items returned due to customer request. When an exchange is issued for an item that has shipped for free, customer must pay the shipping charges for the exchanged item.

Returning Irish Gifts & Imports To return any of our Irish Gifts and Imports or request an exchange, please call 1-800-786-1070 for a shipping address.  We have several supplier locations and want to assure your return is recorded properly.  We can not accept returns after 30 days of purchase but we will issue a store credit under special circumstances.

Returning Perishable Items: If our Gift Baskets are defective in any way, or if for any reason you are not satisfied, please contact us as soon as possible. Because of the perishable nature of these items we must be contacted within 3 days of delivery. 

Returning Personalized Gifts: When ordering Personalized and Engraved items, we ask that you place your order 3 weeks prior to your Event or Wedding Date.  This will elevate any Rush Shipping charges and insure a timely delivery in the rare case your items need replacement.  Once an item has been  personalized it can not be returned or exchanged unless defective. Please inspect  your merchandise IMMEDIATELY and report any defects or damages  within 7 business days of delivery date. PERSONALIZED items and WEDDING CENTER items that are meant to be worn or used only once, cannot be returned or exchanged unless defective. Please contact us so that we can replace any defective merchandise in time for your Event.  We will ask that you replace defective or damaged merchandise to it's original packing and return to Xavier Gifts using the return address on the outside of the package.  We will reimburse any shipping charges if the return is due to our error.  Please call us or contact Customer Service with any concerns you may have.  We're here to help make your Special Event a pleasant memory.  Please call or contact us with any questions or concerns that you may have. 

Shipping charges incurred by customers for returns that are defective are credited upon inspection and approval of the return by XavierGifts.com. We will pay to ship replacements via UPS ground service or by way of the US Postal Service.
To return or exchange merchandise, please contact customer service  by e-mail returns@xaviergifts.com or call 1-800-786-1070 to insure your merchandise is returned properly. Returned merchandise received with any alterations can not be replaced or exchanged. If the return is due to our error or if our merchandise is damaged during shipping we will reimburse shipping charges for returns sent by UPS or Parcel Post.

All products are covered by our guarantee and will be replaced or refunded if they arrive damaged. (We reserve the right to have the gift inspected by the carrier.) Due to the perishable nature of our gift selections, please do not return the item. If the gift you received does not meet your expectations, please report it within three (3) business days of receipt for a replacement or a complete refund.

You can expect your refund or exchange within 14 days. A refund to your credit card may take up to 2 billing statements before your refund posts. 

Out of Stock Items
Although we try to remove out of stock items immediately, sometimes it is not possible. If an item you order is out of stock, we will contact you immediately for instructions on how to proceed with your order.

Shipping and Delivery

We offer numerous shipping options.

  • UPS Ground
  • Over-night
  • Second Day Air
  • Express 2-3 day

Unless otherwise stated, orders placed by 12 noon EST are shipped out the same day.  Orders placed after 12 noon EST are shipped the next business day.  For example, if you place an order after 12 noon on Friday, that order would not ship until the following Monday.

We ship Irish Imports and Engraved Gifts to the United States and its territories as well as Canada. We can not ship Gift baskets to Hawaii or Alaska at his time. We do not ship internationally.

Xaviergifts.com, in conjunction with our carriers, will attempt to deliver a product on the requested day. Our carriers are not obligated to telephone recipients prior to delivering packages, and we cannot guarantee the time of delivery. We are not responsible for products delivered to incorrect addresses supplied by the sender. Nor will we be responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender, decreased product quality due to an incorrect delivery address supplied by the sender, a re-route requested by the sender, or product quality problems caused by improper handling by the recipient.

 Arrival dates for ground shipping are estimated and depending upon the destination will vary between 2-5 business days.  Weekends and Holidays are not counted when determining the number of days in transit.  If a specific arrival date is required, we suggest either overnight or 2-day.

Late-Delivery:

A limited guarantee is implied for all 2-day and overnight shipments.  If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded.  Our refund policy does not cover: 

  • Acts of God (includes weather),
  • An act of war
  • Ground shipments (arrival dates are estimated)
  • High seasonal shipping volume (such as Christmas)

Claims for credit due to incorrect address information will not be honored.  Furthermore, customers will incur any additional fees charged by the carrier for address corrections.

A complete shipping address includes:

  • Recipient’s first and last name
  • Company address (if applicable)
  • Street name and number
  • Floor- Suite – or Apartment number
  • Accurate zip code
  • Recipient’s telephone number

Substitutions

We offer a wide variety of fresh and seasonal products.  At times, Mother Nature can be unpredictable.  If due to crop failure or poor weather conditions a particular flower, plant, or color choice is not available, we reserve the right to substitute with another fresh selection of equal or greater value.  At times, certain gift basket components may become unavailable or discontinued.  As with fresh products, we reserve the right to make substitutions with items of equal or greater value. 

Wine Sales
All wine and other alcoholic beverage products listed on our website are sold and delivered from AKA. All terms and conditions of sale established by AKA from time-to-time are binding on the Consumer. The terms and conditions can be located at; www.wine.com/customercare/tos.asp


Xaviergifts.com does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Xaviergifts.com makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from Xaviergifts.com is over the age of 21. You also agree that any alcohol purchased from Xaviergifts.com is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21 Xaviergifts.com will prosecute you to the full extent allowable by law. In the State of Connecticut Chatham Fine Wines and Liquor provides alcoholic beverages. In the State of Michigan Lo Spuntino, Inc., provides alcoholic beverages.

Parental Control Protections
As required by the Communications Decency Act of 1996, Xaviergifts.com hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to Content that may be harmful to minors. Among the many companies that provide Internet blocking and screening software are CyberPatrol, NetNanny, SurfWatch, and GuardOne. Xaviergifts.com does not sponsor or endorse any of these companies or their services.


 


 

Xaviergifts.com - 24 Hr. Ordering
Customer Service (10:00 a.m. to 5:00 p.m. Eastern Monday-Saturday) 1-800-786-1070

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